1. CHANGE GOODS
If we have made a mistake in sending you the goods, please contact us within 2 days of receipt of the package, writing to firstname.lastname@example.org clearly stating the defect and/or error, you are entitled to an exchange, without charge or expense, upon return of the material shipped.
It is compulsory to contact the seller before returning the goods.
2. RIGHT OF WITHDRAWAL
Pursuant to and within the limits of Legislative Decree 185 of 22/05/1999 the Customer has the right to withdraw from the purchase, if not satisfied, by sending, within and no later than 14 working days of receipt of the goods, an email to email@example.com. The methods and times of return are the same indicated in the previous point. The D. L. also provides that an essential condition to exercise the Right of Withdrawal is that the goods are returned intact and in their original packaging, and that the cost for shipping costs are borne by the Customer. According to D.L. 185/99 it is specified that the right of withdrawal is exclusively reserved to customers who can be defined as "consumers" and that is to natural persons who purchase products for their own use and act for purposes not related to their professional activity, with the exclusion of traders, knitwear manufacturers, retailers. Any returns must be agreed and authorized, parcels will not be collected without authorization.
ABOUT YARNS: AT THE BEGINNING OF THE PROCESSING PLEASE CHECK CAREFULLY THE FIRST STITCHES AND IN CASE OF YARN IRREGULARITY IMMEDIATELY STOP THE PROCESSING, NOTIFYING OUR COMPANY. TECHNICAL OFFICE. HIRCUS FILATI WILL RECOGNIZE NO MORE THAN 30 GR OF PROCESSED YARN, AND IN NO CASE FINISHED AND PACKAGED GARMENTS.
WE DO NOT ACCEPT COMPLAINTS ABOUT STOCK OR RECONDITIONED YARNS, UNLESS THE YARN HAS AN EVIDENT DEFECT (E.G.: WEAK YARN OR CROSSED OUT YARN).
It is essential to carry out adequate washing and ironing tests on a sample of each yarn before continuing with the processing. No complaints will be accepted on processed yarns without having carried out adequate prior tests.
Should the Customer, for whatever reason, wish to exchange or return the goods, he shall be entitled to exchange them for other goods of the same value as the price paid for the purchased product. The Customer shall bear the shipping costs. The exchange will be made in full. In case of refund, this will be done, excluding shipping costs, within 30 days by bank transfer to the coordinates indicated by the customer or by Paypal.
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